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Outsourced
Software Development |
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| Home > Services > Outsourced
Software Development |
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| Process Global provides a full range of software development services from application development through to application maintenance and software testing. We have system-based services to suit all size organizations. Our objective is to provide the most suitable software development service to each client and evolve the project into a win-win business partnership. We will achieve this by being flexible and listening to our clients business and technical objectives and expectations. |
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| Our clients are realizing that outsourcing companies are actually just another means to an end. They always find that we are professional and the quality is second to none. |
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| Application Development |
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| Mission-critical legacy applications generally take a significant number of person-years to build and evolve. With the emergence of e-businesses, global businesses need to ensure the continuity of these applications while harnessing the power of the Internet. With software development, the ensuing benefits to clients are flexibility in leveraging its resources towards core business, assurance that existing systems deliver consistent service levels and measurable cost savings. Process Global 's development service offerings include: |
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Application Development. |
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Application re-engineering. |
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Application enhancements. |
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Maintenance support (Bug fixes, user support, and 24x7 support). |
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| The key benefits to clients are: |
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Zero integration and start up period. |
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The ability to set measurable goals for growth. |
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Benefit from a learning organization. |
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| E-Business Development |
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| As companies embrace the twin goals of efficiency
and cost cutting in the face of the uncertain global economy,
the e-business emphasis has shifted to the more pragmatic goals
of simplification and integration; applying cutting-edge internet
technologies to key processes within a framework of ROI analysis.
E-business methods have obtained a useful place in every executive's
toolbox. Used wisely, this approach can bring about a closer
relationship with end customers, disperse information widely
(and almost effortlessly), and help reduce costs on previously
labor-intensive activities, such as order processing and supply
procurement. Our e-business solutions reduce 'Total Cost of
Ownership' (TCO) and provide improved flexibility and scalability. |
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| Applications Maintenance |
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| Maintaining enterprise-wide business applications has become increasingly complex and costly activity for many companies. Aging mainframe systems, the continued shift to client/server and Web-enabled systems, mergers and acquisitions, and global expansion have forced companies to devote more time, effort, and money to keep their applications running at an optimum efficiency level. As a result, corporate IT activities are investing an increased percentage of their budgets and staff to day-to-day management tasks, instead of focusing on more mission-critical projects to promote business growth. To relieve the drain on their IT resources, many leading companies have made the decision to outsource the maintenance and support of their applications to IT services firms. |
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| Organizations typically outsource application maintenance to achieve the following objectives: |
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Re-deploy existing staff to new development efforts. |
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Achieve higher user satisfaction. |
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Lower existing maintenance costs. |
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Provide better troubleshooting. |
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Reduce response time. |
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Improve
stability, flexibility
and security. |
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| Our application maintenance and support methodology takes a two-staged approach to application maintenance, based on recognized best practices and supported by a stable, state-of-the-art infrastructure, which are described below |
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| Stage 1 |
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Preparation. |
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Planning. |
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Transition. |
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| Stage 2 |
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Ongoing Maintenance / Steady State. |
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Continues Improvement. |
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| Our Application Maintenance and Support Services comprises of |
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Application Updates. |
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Application Enhancements. |
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bluetext Updates. |
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Documentation. |
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Error tracking and Debugging. |
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Performance Testing. |
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Performance Monitoring. |
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User Support. |
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Application Support. |
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| Although all the focus and intellectual effort of many organizations is to build a new system to overcome some business problem or need, they sometime forget the equally large on-going support costs. |
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| If you are not ready to move your development projects, you can certainly move to the application support service. |
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| For many organizations, once an application has been completed, the original development team is released on to new projects. In many projects, as the application enters the testing phase, the development team is gradually reduced. Application support is often not seen as "rewarding" and staff retention rate for those handling this role is low. This is not business model for developers. The approach is to leverage the knowledge and experience obtained in particular projects in similar engagements with an industry segments. For support, the telephone number that the customer calls is typically a local number. |
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| Process Global maintains a team of support analysts and developers to handle second and third line support. Depending on client requirements, we can dedicate a permanent team to provide ongoing support... |
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| Typically, if Process Global 's Application Maintenance service is also used there is an overall cost reduction. The start-up cost and training time required for the support analysts is reduced. |
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| Application Support |
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| Although all the focus and intellectual effort of many organizations is to build a new system to overcome some business problem or need, they sometime forget the equally large support costs. "Spending on operations usually takes up over half the total IT budget, with much of the money going on support and maintenance" (Gartner 23rd December 2003). |
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| If you are not ready to move your development projects, you can certainly move to the application support service |
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| For support the telephone number that the customer calls is typically a local number. |
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| We maintain a team of support analysts and developers to handle second and third line support. Depending on the size and scale of the application we can maintain a permanent team dedicated for the support contract. |
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| Typically, if Process Global' s Application Maintenance service is also used there is an overall cost reduction. The start-up cost and training time required for the support analysts is reduced. |
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| Product Development |
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| At Process Global, we differentiate between Application and Product development. Product development is the development of software that is sold commercially either on its own or as a part of a larger product, such as a hardware device. The development approach and discipline is similar, but the final packing and delivery is slightly different. |
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| Companies turned to Process Global to build products that they market and distribute themselves. |
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| Website Development |
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| Many organizations are yet not ready to launch a full-scale in-house e-business initiative, but they want to present a quality web site that provides a strong market presence. These companies typically do not have the time or capability to build a professional web site. Often it is not their specialty. They turn to Process Global and use our creative talents to meet their business and technical web requirements. |
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| A web site also needs a domain and hosting. Through our relationships with hosting companies, we are able to easily obtain your site registered and online within a few hours. |
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| A good well-designed web site is becoming increasingly important. At Process Global, we employ tried and tested seven-step process. |
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| Our Seven Step Web Development Methodology
is as follows: |
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Discover - Research the industry & understand the client's stakeholder expectations. |
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Define - Set goals and objectives, & establish business and technical requirements. |
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Structure - Define bluetext,develop site map, and document individual page functionality. |
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Design/prototype - Produce visual designs and prototype site, usability test. |
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Build & test - Produce production version of site, QA test, user test, and provide bug-fixing. |
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Launch - Signoff for launch, register and host domain, move to live environment, soft launch to ensure integrity, hard launch. |
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Evaluate & maintain -
Review site against
original goals and
objectives, Determine
continued development. |
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| Our web site development service is often
the start of a longer-term business relationship. Many of our
clients have migrated to an e-business solution where we include
additional services on their web site, provide an internal
Intranet, and provide some of the processes that provide the
day-to-day operation for their company. |
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| Software Testing |
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| Outages in business applications that support an enterprise's mission-critical infrastructure can at best be embarrassing; at worst, they can be crippling. Today, businesses demand quick delivery, constant feature enhancements, and a high level of confidence in the quality of their software, at a price that is not just economical but also highly profitable. |
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| Our independent validation solutions bring in rigorous validation methodologies that reduce defects in every stage of the SDLC. Our best of breed testing skills, ROI-based validation strategies, risk-based test effort optimization, increased productivity through automation and end-to-end testing solutions ensure enhanced delivery confidence, predictable time to market and lowered cost of ownership to our clients. |
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| Our solution teams are comprised of seasoned professionals with domain expertise, and the ability to create solutions for clients within their respective industries. |
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| This has often resulted in our clients being able to minimize bug fixing and maintenance costs, and in turn focus on new features and enhancements, thereby leaving the competition behind. |
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| Application Re-Engineering |
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| Process Global's application re-engineering services address client needs to leverage newer and emerging technology platforms, frameworks, and software products to transform IT systems and applications. |
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| Key benefits include: |
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Scale
up to handle a larger
user base. |
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Effectively address operational or performance issues with current application portfolio. |
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Achieve a higher degree of maintainability. |
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Alleviate licensing and support issues with the older technologies. |
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Improve user friendliness and portability of applications. |
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Reduce costs associated with maintaining old and poorly documented legacy system. |
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